We make things that matter to consumers.teams.culture.people.businesses.brands.users.

Our leadership team brings experience from designing and scaling products for Google, Netflix, Spotify, Meta, Emirates, Revolut, Careem, Government of Dubai, Expo 2020, and Airbus.

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01 HelloWho we are

Spark is a studio, not a vendor. We sit inside your team, take the hard problems first, and stay until the product works in the real world. One senior crew, start to finish.

Most products fail in the details — the flow nobody tested, the screen nobody questioned. We work close to the problem, prototype early, and judge the work by what it does for your customers and your numbers.

What we do

What we do: Spark Agency ships products, Spark Talent grows people

02 What we doTwo ways we create impact
01 / Spark Agency
Ship the product

Products that earn their place in the market.

From first sketch to shipped release, we take products from idea to impact — new launches, redesigns, and the hard fixes nobody else could land.

Explore services
02 / Spark Talent
Grow the people

Teams that carry the product without us.

We hire, coach, and embed senior designers and product people who raise the bar — so the capability stays with you long after we leave.

Meet Spark Talent

Who we work with across the GCC and Egypt

03 Who we work withGCC & Egypt

We've built digital products across banking, travel, loyalty, B2B SaaS, fintech, AI, retail, healthcare, logistics, telecommunications, and government — reaching millions of users, driving double-digit improvements in engagement and conversion, and helping businesses create lasting value.

Selected clients — trusted by the region's most ambitious teams.

Outcomes: numbers our design work has moved

04 OutcomesNumbers that matter
85%

Increase in average basket size with BNPL

The region's largest offline BNPL network, with Tabby — 320M AED total volume across MAF, +7% vs target, growing from 12M to 20M year on year.

545K

Digital gift cards sold in 2024

Up 12% vs 2023 — digital gifting reimagined, scaling from 3.7M to 18M in a single year.

300M

Mall gift card load in 2026

Up 20% vs 2023 — value loaded and spent across the network's digital gift card platform.

94M

SHAREPay transactions in 2024

SHAREPay volume grew 3× over the previous year — from 12M in 2022 and 37M in 2023 to 94M in 2024 — turning the SHARE app into an everyday payment habit.

35%

Reduction in checkout drop-offs

Streamlined payment and loyalty integration created a faster, more seamless checkout experience.

05 Our productsBuilt and run by Spark

Products we build and run

We don't just design products for clients. We ship our own.

Rekkko logoRekkko

Rekkko. Free screen recording for teams. Record in the browser, get an automatic transcript, summary and chapters, and trim filler words in one click.

Services from first idea to scale

06 ServicesFrom first idea to scale
01Product strategy

0 → 1We agree on the bet, the audience, and the number that proves it worked — before design starts.

Direction
02Research & framing

ResearchWe talk to real users, map the job they're trying to do, and turn that into a sharp product proposition.

Insight
03Brand & identity

SystemNaming, logo, colour, type, voice and a digital brand system your team can actually apply.

Identity
04Design & prototyping

IterateClickable prototypes early and often, so decisions get made on something real rather than a deck.

Craft
05Testing in the field

TestWe put prototypes in front of customers and in the hands of engineering before anyone commits a quarter to them.

Proof
06Launch

ShipWe design and hand over the first shippable version, with the specs and system engineering needs to build it.

Build
07Growth & optimisation

TractionRelease after release, we read the data, fix the drop-offs, and grow the product into new lines.

Grow
01Research practice

LabsWe stand up your research function — participants, tooling, cadence — and train the team to run it without us.

Insight
02Journeys & touchpoints

ConnectBranch, app, call centre and web treated as one journey, with the hand-offs between them designed properly.

Journeys
03Experience audits

CompareAn honest read of where your product stands against the competition, and which gaps are worth closing first.

Landscape
04Pre-RFP scoping

DefineWe help you define requirements and scope properly, so procurement buys the right thing the first time.

Pre-RFP
05Embedded pods

InsideSenior designers, researchers and product managers working inside your team, on your rituals and roadmap.

Embed
06Leadership & hiring

ScaleExecutive planning sessions, career frameworks, and help interviewing the people who will carry the work.

C-Level
07 How we deliverScroll through

Built to ship. Built to last.

How we deliver

Built to ship.Built to last.

A — Team

Small senior teams. Senior-only pods keep decisions fast, quality high, and communication direct.

ANo hand-offsNo juniors learning on your budget
Senior team working together around a laptop

B — Focus

Clear, ambitious KPIs. We simplify objectives and align stakeholders on a specific set of performance indicators.

BMeasuredIf it can't be measured, it can't ship with confidence

C — Foundation

Technology from day one. We define the tech strategy and a future-ready architecture at the project's outset.

CEngineeredArchitecture decided before the first pixel ships

D — Proof

Ongoing validation. In-field and lab testing of prototypes pressure-tests every hypothesis early.

DTestedAssumptions are cheap to test, expensive to ship
User research session in progress

E — Commitment

Fully dedicated staffing. The same people in the room from kickoff to launch — no rotating cast.

EContinuityA feature, not a luxury
Designer presenting a prototype to the team

F — Partnership

Continuous optimisation. Long-standing partnerships, extensive roadmaps, better platforms release after release.

FLong-termThe launch is the beginning, not the deliverable
Hands sketching interface screens in a notebook

Have a project in mind? Let's make it magic.

Book a call

Meet the founders behind Spark.CX

08 Meet the foundersShipped in the region
Partner, Design
Farhan Razak

Farhan RazakHead of Design — MAF x Revolut · ex-Careem

Farhan leads design at the MAF x Revolut venture, shaping how the region banks, pays, and moves money. Before that, he helped scale design at Careem through its super-app years — from ride-hailing to an everyday platform. He builds senior teams that ship fast without ever letting go of the craft.

View LinkedIn
Partner, Design
Ajith Steve

Ajith SteveDesign Leader & Founding Head of Design — Etera · ex-Majid Al Futtaim, Valtech

Ajith is a Design Leader and founding Head of Design at Etera, shaping the future of travel through AI and agentic experiences. With 16+ years of experience across product design, digital experiences and design leadership, his career spans Majid Al Futtaim and Valtech, with work across brands including Emirates, Mercedes-Benz and leading organisations across the region. His focus is on zero-to-one products, design at scale and the evolving role of AI in how we design and build.

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Partner, Brand Experience
Sofia Papadopoulou

Sofia PapadopoulouDesign Leader & Digital Design Director — Studio Freight · international speaker

Sofia is a multi-awarded Design Leader and Digital Design Director at Studio Freight, with 18 years of experience across visual design, digital experiences and creative technology. Her work has spanned global brands including Meta and Google, as well as collaborations with Majid Al Futtaim and leading organisations across the region. An international speaker and design event regular, Sofia shares her perspective on craft, creative leadership and the future of design.

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Partner, Strategy
Jeshua Nanthakumar

Jeshua NanthakumarChief Creative Officer, North America · Milkinside, ex-Roblox

Jeshua has spent 15+ years crafting immersive product experiences — co-founding the design studio Milkinside and leading visual systems as Principal Designer at Roblox. His work spans Google, Mercedes-Benz R&D, Netflix, Spotify, and EA, blending storytelling with human-centered design. From North America, he leads Spark's creative practice across the region.

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10 Global presenceThree regions
INIndia
AEDubai, UAE
USUnited States

Headquartered in Dubai, we collaborate across India, the UAE, and the United States to design and build digital products that create lasting business impact.

Let's build something exceptional together.