We solve complex problems through design & technology

Our leadership team brings experience from designing and scaling products for Google, Netflix, Spotify, Meta, Emirates, Revolut, Careem, Government of Dubai, Expo 2020, and Airbus.

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01 HelloWho we are

We're not an agency. We believe the agency model is obsolete — and that the region deserves better. We're the partner, fully invested, with skin in the game.

Shipping world-class products doesn't have to be complicated. We cut through the noise and focus on what truly drives impact: clear product strategy, elevated experiences, and measurable outcomes.

What we do

Two ways we create impact: products for businesses and experiences for people

02 What we doTwo ways we create impact
01 / Businesses
Businesses & Products

We design products that drive growth.

We partner with startups, scale-ups, and enterprise organizations to launch new products, modernize existing experiences, and create measurable business impact.

Explore services
02 / Individuals
Individuals & Skills

We build stronger product teams.

Through workshops, coaching, and practical frameworks, we help designers, researchers, and product leaders grow their skills, improve collaboration, and deliver exceptional products.

Get in touch

Who we work with across the GCC and Egypt

03 Who we work withGCC & Egypt

We've built digital products across banking, travel, loyalty, B2B SaaS, fintech, AI, retail, healthcare, logistics, telecommunications, and government — reaching millions of users, driving double-digit improvements in engagement and conversion, and helping businesses create lasting value.

Selected clients — trusted by the region's most ambitious teams.

Outcomes: numbers our design work has moved

04 OutcomesNumbers that matter
85%

Increase in average basket size with BNPL

The region's largest offline BNPL network, with Tabby — 320M AED total volume across MAF, +7% vs target, growing from 12M to 20M year on year.

545K

Digital gift cards sold in 2024

Up 12% vs 2023 — digital gifting reimagined, scaling from 3.7M to 18M in a single year.

300M

Mall gift card load in 2026

Up 20% vs 2023 — value loaded and spent across the network's digital gift card platform.

94M

SHAREPay transactions in 2024

SHAREPay volume grew 3× over the previous year — from 12M in 2022 and 37M in 2023 to 94M in 2024 — turning the SHARE app into an everyday payment habit.

35%

Reduction in checkout drop-offs

Streamlined payment and loyalty integration created a faster, more seamless checkout experience.

Services from first idea to scale

06 ServicesFrom first idea to scale
01Strategy

0 → 1Defining the direction and what success looks like for 0-1 ventures and products.

Direction
02Discovery & Ideation

ResearchCrafting unique value propositions based on research and insights.

Insight
03Brand & Identity

SystemBrand Strategy · Logo & Identity · Color & Typography · Visual Language · Tone of Voice · Brand Book & Guidelines · Digital Brand System.

Identity
04Prototyping

IterateDeep diving into UX research and iterative prototype design.

Craft
05Validation

TestTesting problem-solution fit while balancing desirability, feasibility, and viability.

Proof
06MVP Creation

ShipBuilding and launching core product solutions.

Build
07Optimization & Scale

PMFIterating with data and research — through to product-market fit and new product lines.

Grow
01UX Research Ops

LabsResearch labs, operations, recruiting, and training teams on research methods and best practices.

Insight
02Service Design & CX

ConnectConnecting physical and digital touch-points into one seamless customer journey.

Journeys
03Benchmarking

CompareCompetitive landscape mapping, feature parity analysis, and UX flow reviews.

Landscape
04Scoping as a Service

DefineThe right strategy, requirements, and scope — before RFP and procurement even start.

Pre-RFP
05Team Expansion

10xEmbedding our designers, researchers, and product managers alongside in-house teams.

Embed
06Workshops & Hiring

ScaleC-level planning, career frameworks, and interviewing candidates who deliver 10x the impact.

C-Level
07 How we deliverScroll through

Built to ship. Built to last.

How we deliver

Built to ship.Built to last.

A — Team

Small senior teams. Senior-only pods keep decisions fast, quality high, and communication direct.

ANo hand-offsNo juniors learning on your budget
Senior team working together around a laptop

B — Focus

Clear, ambitious KPIs. We simplify objectives and align stakeholders on a specific set of performance indicators.

BMeasuredIf it can't be measured, it can't ship with confidence

C — Foundation

Technology from day one. We define the tech strategy and a future-ready architecture at the project's outset.

CEngineeredArchitecture decided before the first pixel ships

D — Proof

Ongoing validation. In-field and lab testing of prototypes pressure-tests every hypothesis early.

DTestedAssumptions are cheap to test, expensive to ship
User research session in progress

E — Commitment

Fully dedicated staffing. The same people in the room from kickoff to launch — no rotating cast.

EContinuityA feature, not a luxury
Designer presenting a prototype to the team

F — Partnership

Continuous optimisation. Long-standing partnerships, extensive roadmaps, better platforms release after release.

FLong-termThe launch is the beginning, not the deliverable
Hands sketching interface screens in a notebook

Have a project in mind? Let's make it magic.

Book a call

Meet the founders behind Spark.CX

08 Meet the foundersShipped in the region
Partner, Design
Farhan Razak

Farhan RazakHead of Design — MAF x Revolut · ex-Careem

Farhan leads design at the MAF x Revolut venture, shaping how the region banks, pays, and moves money. Before that, he helped scale design at Careem through its super-app years — from ride-hailing to an everyday platform. He builds senior teams that ship fast without ever letting go of the craft.

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Partner, Design
Ajith Steve

Ajith SteveDesign Leader & Founding Head of Design — Etera · ex-Majid Al Futtaim, Valtech

Ajith is a Design Leader and founding Head of Design at Etera, shaping the future of travel through AI and agentic experiences. With 16+ years of experience across product design, digital experiences and design leadership, his career spans Majid Al Futtaim and Valtech, with work across brands including Emirates, Mercedes-Benz and leading organisations across the region. His focus is on zero-to-one products, design at scale and the evolving role of AI in how we design and build.

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Partner, Brand Experience
Sofia Papadopoulou

Sofia PapadopoulouDesign Leader & Digital Design Director — Studio Freight · international speaker

Sofia is a multi-awarded Design Leader and Digital Design Director at Studio Freight, with 18 years of experience across visual design, digital experiences and creative technology. Her work has spanned global brands including Meta and Google, as well as collaborations with Majid Al Futtaim and leading organisations across the region. An international speaker and design event regular, Sofia shares her perspective on craft, creative leadership and the future of design.

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Partner, Strategy
Jeshua Nanthakumar

Jeshua NanthakumarChief Creative Officer, North America · Milkinside, ex-Roblox

Jeshua has spent 15+ years crafting immersive product experiences — co-founding the design studio Milkinside and leading visual systems as Principal Designer at Roblox. His work spans Google, Mercedes-Benz R&D, Netflix, Spotify, and EA, blending storytelling with human-centered design. From North America, he leads Spark's creative practice across the region.

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10 Global presenceThree regions
INIndia
AEDubai, UAE
USUnited States

Headquartered in Dubai, we collaborate across India, the UAE, and the United States to design and build digital products that create lasting business impact.

Let's build something exceptional together.